How do I place an order for promotional products on your website?
Because every order is different and can have many options, each order must be reviewed by one of our staff members to make sure we have all the information to process your custom promotional product order properly. The order process normally includes: Order Inquiry: Once you've chosen a product, Click the "PLACE ORDER" button on the right side of the product page. Follow the simple instructions to configure options like quantity, item color, imprint color, etc., upload your artwork, and complete the process. You will receive an acknowledgement via e-mail, which verifies that we have received your inquiry. You will be then contacted if any other information is needed. Once all required information has been obtained we will then send you an order confirmation form via e-mail that includes the total base price, the price of any options you may have chosen, any applicable set-up charges, any applicable artwork charges, tax, and estimated shipping charges. Once you approve, sign, and return the order form to us, your order will the move to the next stage of the process.
Processing: Once we receive your signed order form, your order will be processed, your credit card will be charged, and the order will be forwarded to the production site for preparation. This process usually takes about 3 business days.
Proofing: Every order must be proofed. This is to ensure the accuracy of your desired imprint. Proofs are normally e-mailed to you within 3 business days, some proofs may take longer. The proof must be signed and returned to us before production can begin.
Production: Each product has the production time listed. If an item marked with “10 day production”, it will take 10 business days to fill.
Shipping: Once your order has been completed, it will be shipped to you. Shipping time will depend on the method that you chose during the ordering process.
How do I place an order for printing products on your website?
The process is similar to the order of your promotional products. If you have the artwork complete and are ready for order, click here, follow the instructions to configure the various options available, and upload your digital files. Once your order is submitted, you will receive an acknowledgement via e-mail. If you register on this printing products site, you can also keep track of your order.
How do I place an order for forms and labels on your website?
The process is similar to the order of your promotional products. If you have the artwork complete and are ready for order, click here, follow the instructions to configure the various options available, and upload your digital files. Once your order is submitted, you will receive an acknowledgement via e-mail.
If I don't have camera ready artwork, how do I place an order on your website?
We can assist you with artwork. First follow all the steps listed above to place an order online. Then fax or email us a draft of the layout of your printing products. Our artists will work with you based on your ideas. An artwork service charge of $85/hr may be applied. You will get up to 3 changes without any extra charge. If you need further changes, an additional charge will apply at the rate of $40.00 per hour. Please call for detail!
What should I do if I am confused about ordering online?
Give us a call at 1-713-376-8785! We can walk you through the process, or take your order on the phone.
What is a Setup Charge?
The setup charge is for the labor and materials used to prepare the imprinting.
What is a Screen Charge?
The screen charge is a one-time fee to cover the expense of making a screen including both labor and materials. If the artwork is more than one color, a screen must be made for each color. New imprints will require new screens and charges.
What is a Digitizing Charge?
The digitizing charge is a one-time fee to cover the labor it takes to convert an artwork to an embroidery machine readable computer file.
What are acceptable Software Programs?
We prefer files in CoreDraws®, Adobe® Photoshop® and Adobe® Illustrators®. Remember to convert all text to outline. If you have any questions, please ask!
How can I send you a copy of my logo or artwork?
Email your logo or artwork layout in an electronic file to art@aplus-promotions.com. If your logo or artwork is not in vector format or high resolution, we can fix it for you. A nominal fee may be applied for redrawing or resizing your art.
Can I see a sample of my imprint/logo before it goes to press?
For every order, we will send you an artwork approval in an electronical file via email. Once we receive your signed artwork approval sheet along with the signed order confirmation sheet, your order will be considered as complete after which it will be released for press/imprinting.
Can I get a sample of a product before I order?
Yes! Most items are available for sampling. Some samples are free of charge and some are not. A shipping charge will be applied at your cost. Please call for details.
How long do you keep my imprinting file?
Your order details will be kept for 30days and your digital artwork will be kept on file for one year.
How do I make a payment?
Payment in advance via check or major credit card is almost always required for new customers. For an order over $500, 50% deposit may be requested with the remainder due upon delivery. Larger corporations and government agencies almost always qualify for terms, but should meet strict order minimums of at least $1500 per order. For more details, see Terms and Conditions.
How long will it take to get my order?
Once your artwork approval is proofed, it may take 1-3 weeks before you receive your items. Rush service may be available for some items. Please specify your in-hand date or ask.
Can I use my own shipping carrier?
Absolutely! Let us know who your shipping carrier is and your account number.
What is your return policy?
The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt. For more details, see Terms and Conditions.
What is your late and overdue charge policy?
A monthly late fee of 1 1/2 percent will be added to any overdue invoice. A $25.00 service charge will be added for all returned checks.
What is the over-runs or under-runs?
Due to the high volume in which products are produced, there is a chance you will get a few more or a few less pieces than you ordered. This is what our industry calls over-runs/under-runs. The industry standard is +/- 5%. Some products, such as plastic bags can vary as much as +/- 30%. All over-runs are charged additionally, and you will be credited for under-runs. Exact order quantities are possible, but additional charges may apply.
What if I need an item faster than the regular production time?
Rush charges vary per product and will be applied to your order. They will be shipped with Next Day Delivery. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific details.
Can you help if I can't find a specific item?
We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!
Can I cancel my order?
No guarantees of refunds are made on orders that have begun production. If an order is cancelled once production has begun, a partial refund based on the production status of your order may be available. You are responsible for all charges of the completed work, including, but not limited to: set-up charges, proofs, art charges, and applicable restocking fees.
Ready to place your order?
Click the "PLACE ORDER" button on the right side of the product page.
It is easy to configure options like quantities, item colors, imprint colors, etc.
Confused about ordering online? Need help with your art, logo or typesetting? Need help ordering or figuring out your final costs? Can't find what you're looking for? Need some ideas? Give us a call!Our phone number is 1-713-376-8785. Or Email to:info@aplus-promotions.com
